REFUND & RETURN POLICY

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order
. Check spelling, dates and names
carefully
. You are welcome to email us at info@aypentertainment.co if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. 

NOTE:  AYPE also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time.  Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect AYPE or any of our carriers..   

Thank you for understanding.

All Claims must be made within 48 hours of receipt of delivery.
All returns require a Return Mechandise Authorization (RMA) number (which must be clearly written on top of boxes in marker).
Items must be returned within 7 business days of delivery.
There will be a 20% restocking charge on all approved returns, plus $2.00 per trophy for engraved plates.
Engraved and Personalized cups, medals, acrylics, crystal, glass, plaques and custom items cannot be returned for credit and are nonrefundable.
Shipping charges are non-refundable.
Please check your order upon receipt to verify accuracy.
All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
Custom or Stock inserts are non-refundable.
Any awards with inserts applied are non-returnable and non-refundable.
Return shipping is at customers expense unless otherwise noted at the time an RMA is provided.

© 2020 by AYPE Engraveables

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